frequently
asked questions
How long will it take for the grooming process?

With Dogs, it Typically takes 2 to 3 hours but can be different with larger dogs with that time being approximately 3 to 4 hours for a full grooming. with Cats, it depends on how and what kind of service they are getting. Cats should be picked up as soon as possible to avoid stress.

Can I stay with my pet while he or she is being groomed.

We do encourage you to stay nearby if you have a nervous pet, But typically out of sight and out of earshot is always best while they are being groomed. 99% of dogs and cats do better without their pet owners present. If they do see you, they typically want you to get them the heck out of there. This actually adds more stress and makes the process so much more difficult for us to be able to groom them. If your dog is too stressed out, we will call you to come and pick him or her up.

Are you able to avoid shaving my pet that is matted?

Humanity over vanity always. We cannot complete weeks or months worth of brushing in one day if your pet has matted hair the only option we offer is to shave it off and start brand new again. The matting is painful and ends up stressing and does damage to the skin/hair. Often demoting hair will remote very quickly. If you have any questions about your pets hair and how to keep them from being matted, we are more than happy to go over the best options for you to take care of pets hair.

How often should I bring in my pet to be groomed?

Just depends on different types of breeds and how you get your pet groomed, such a small mixed breeds, poodles, Shih Tzu’s Maltese needs to be groomed every 4 to 6 weeks is the general rule. If you have a golden doodle or golden retriever, standard poodle or standard schnauzers or any other pet  that requires extra attention and maintenance we suggest 2 to 3 weeks. Shorthaired dogs, such as Chihuahuas, or  pits depends on how you take care of them, but can go 6 to 8 weeks.

If my pet hates to be groomed, can you just hold it down and groom it?

At Pj’s Grooming we never force a dog to be groomed. We do all we can to make the grooming experience as comfortable as possible.

Can you give my pet sedation drugs to calm them down so

No, never! We are not veterinarians. We can suggest a couple of different options for you before we ever suggest veterinarian visit for sedation drugs.

Do you offer trimming or nails to other animals such as

Pj’s Grooming would absolutely love to have any and all of your pets! We will try anything!

I tried calling, but sometimes get no answer?

Please understand that whenever people come to drop off or pick up their pets we take into consideration every pet that we groom. We also take our time on the phone with every client. We may have to go over the process of grooming with each clients questions. Please be patient and we will call ya right back.

What if I can’t pick up right after the spa treatment?

We offer a chargeable creche service. You can drop off at 6:30 am and pick up before 5:30. No problem at all. We will take your pet out and give any additional necessary attention as needed during the stay.

Do I need to bring anything with my pooch for their spa treatment?

Before your pet comes, we strongly suggest that you take your pet out to relieve themselves. Or you may want to give them a meal before hand. Keep in mind if your pet is nervous they might do better with an empty stomach. If your pet needs any meds before grooming, please distribute medication 45 minutes prior to spa treatment.

What if I’m not happy with the service my dog receives?

If for any reason, you are not completely satisfied with your pups appointment please give two business days so we can do our best to fix any concerns you have. Our pet parents satisfaction is very important to us and we take it very very serious. We take great pride and all of our services.

What type of payments do you accept?

we accept cash debit card MasterCard and Visa. We also accept Venmo and cash app. Please note there will be a third charge when using credit cards debit cards.

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ALL RIGHTS RESERVED 2024 PJS GROOMING Site Made by Burbon Studios
(931) 788-11432522 Lantana Rd, Crossville, TN 38572
ALL RIGHTS RESERVED 2024 PJS GROOMING Site Made by Burbon Studios